Eagle Creek Brand Information

About The Brand

History

A tribe of travellers. Eagle Creek was born in the San Jacinto Mountains of California where Steve and Nona Barker ran a retail store called Mountain People. In 1975, they put their energy full-time into pack manufacturing. Today, they’re a company focused on outfitting the traveler to help make their experience better and the discoveries greater. 

Packing Experts

An organized traveller is a happy traveller. Since 1996 they’ve been providing packing solutions to help travellers stay organized – because let’s face it, when your stuff is organized, things just seem easier! Providing peace of mind, and creating more space in your bag, they have the solution to help you keep track of it all.

Global Citizens

Locally, globally, and within the industry, Eagle Creek thrives when they’re making a difference. They are keenly aware of the environmental impact of everything they produce. They strive to minimize material waste by sourcing and manufacturing with the least environmentally impactful materials. Many customers say they’ve been carrying their Eagle Creek gear for years. And that’s the intention; make gear that lasts to lessen the amount of waste in landfills.

 

Sizing Information

For sizing information on Eagle Creek, please see individual product pages. Most Eagle Creek products we carry on our website have sizing information. If the information you are looking for is not available online, please contact us by phone or email.

Contact Us

Special Warranty Policy

Eagle Creek is synonymous with quality. Every buckle, zipper, and fabric choice is meticulously selected and then analyzed after rigorous lab testing. After it’s built, they take it to the road to make sure it can handle real-world travel abuse. And it does. Their return rate is less than 1%.

No Matter What Warranty

Eagle Creek's No Matter What™ Warranty covers the Lifetime Warranty promise plus the added insurance of repair or replacement due to product failure during the product lifetime, regardless of the cause. During this period, they will repair or replace it at their discretion. Contents of your bag are excluded, as are lost or stolen parts (such as zip-off daypack, backpack straps, Cargo Net, etc.).

Lifetime Warranty

The Lifetime Warranty covers workmanship and materials against defect for the entire life of the product. During this period, if the product is covered by the warranty, they will repair or replace it at their discretion. Contents of your bag, normal wear and tear, abuse and cosmetic wear and tear are excluded. ‘Lifetime’ is defined as the lifetime of the product not of the purchaser. 

What is Covered?

We build our products to last over extended periods of use, but inevitably everything does eventually wear out. Fabrics will deteriorate and fade and moving parts will wear out. All gear will suffer from differing degrees of wear-and-tear, depending upon use. Gear used by an adventure travel guide for 200 days of the year will, by comparison, degrade faster than gear used by someone who travels 2 to 3 times a year.

By taking care of your products you will ensure longer lifetime for your gear. Visit Caring for Your Eagle Creek Product for information on how to clean, care for, and store your gear. Use your judgment when assessing whether your product is likely to be covered under their warranty policy. It may simply be time to replace it. 

They will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. If your product is not repairable and it has sentimental value, they will happily send it back to you.

This warranty does not cover, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. Accident, improper care, negligence are excluded. Normal wear and tear is the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”.

(1) Fabric: Product fabric makes up 90% of most Eagle Creek products. If the fabric is discolored, degraded, de-laminated or deteriorated they may determine this to be end of “product life”.

(2) If a major component fails due to years of use (such as a handle, wheel or zipper) they may deem the product to have met its full life cycle.

Repairs 

Damage not covered under the Lifetime Warranty that is repairable can be repaired for a reasonable rate and a fee will be charged for return shipping. We have Certified Repair Centers that utilize the same type of machinery and processes used in our factory to create the original product. One of these facilities may be closer to you than the Eagle Creek on-site warranty department.

*California State Law requires that all items sent for repair to be clean. Only clean items will be repaired by our team.

 

To claim your warranty, please see the Eagle Creek Warranty Page for more details.

 

 

Shop Eagle Creek Products